Servus and hello in our FAQ section!
Here you will find answers to the most frequently asked questions about our accommodation and services. We understand that you may have questions and want to make sure you have all the information you need.
Please take a look at our answers to common queries and if your question isn’t listed, don’t hesitate to contact us. We are here to help you and clarify your concerns in the best possible way.
You will receive an email “arrival information” 3-4 days before arrival with all the important details about the accommodation!
The exact details, including the location of the key box and/or access codes, will be sent to you via “Arrival Information” email no later than 3 days before arrival.
Usually from 4 p.m. You can find the exact time in the “arrival information” email.
We have to ask you to leave the accommodation by 10 a.m.
Nein, wir haben keine zentrale Rezeption. The A-Appartments team is available every day. You can find the contact details further down on this page.
Our guests’ favorite question 🙂 YES – there is one in every apartment. Information such as pads or fully automatic machines can be found in the description of the individual apartments and, at the latest, in detail in the “arrival information” email.
We would like to offer this as a service – but unfortunately we cannot guarantee it at the moment!
Yes of course, you don’t have to worry about anything. You can find further information about waste separation in the “Arrival information” email.
Please bring these items with you. Thank you.
Yes, of course!
You can find a lot of information about the area on our homepage by entering the respective accommodation on the map under “Interesting Places”.
Unfortunately we cannot offer you one at the moment. The local bakeries and shops look forward to seeing you.
Bed linen, large and small towels, shower mats, tea towels
According to the registration law, we have to report all guests to the municipality. Registration is also a prerequisite for creating the guest card, which offers you many discounts.
You will find the link in the booking confirmation! You will need your booking number and last name. Online check-in is also a prerequisite for issuing guest cards!
Yes, all holiday regions have a guest card. This is also included in the payment of the local tax. You can find details about the services on the holiday region websites. We will also send you further tips in our “arrival information”.
The prerequisite for the guest card is your online check-in. You will then receive the guest card one day before arrival!
Our telephone hotline is available to offer you the best service when you need it most. If you are staying in one of our accommodations and have any questions or concerns, our dedicated team is always ready to help you.
Our caretakers are also available 24/7 to ensure you enjoy a worry-free stay. From emergencies to everyday inquiries, they are there to help you with their expertise and willingness to help.
Telephon: +43 5552 20420
Email: servus@a-appartments.com
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